Refund policy

Return & Exchange

Last Updated 21 July 2023

If you are not satisfied with your purchases for any reason, you can contact us at  info(at)moori-store.com for exchange with other products or return them within 30 days from the delivery date. Return & Exchange must must meet the following requirement:

 

RETURNS REQUIREMENTS

  • Attach the original invoice
  • The product in its original state without removing the packaging 
  • The customer will bear the return shipping costs and delivery fees when replacing or refunding in case the shipping and delivery costs are free of charge. 
  • This policy is specific to our customers from the KSA does not apply to applications outside the Kingdom
  • Customers are not entitled to return or exchange used, damaged & improperly stored products, or products that were customised upon customer’s request, or products that were already installed at the customer’s site.
  • All the paintings are not ready stocks and once an order is placed then due to the custom nature of commissioned artwork, there will be no refunds or cancellations once payment has been made.

 

REFUNDS

Subject to the above exclusions in "RETURNS REQUIREMENTS", we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering.

In case of returning purchases without replacing them with other products of the same or higher value; the remainder value can be refunded to the Customer using the same method it was purchased by.

Your refund request will be effective not before we receive your returned product to our Customer Order Processing Center and our team inspects the product.

CANCELLATION

If you wish to cancel your order, you may do so by WhatsApp our Customer Services department at : ( ZERO ZERO NINE SIX SIX FIVE FIVE ZERO ONE NINE FIVE THREE RIGHT FOUR ) during working hours and within two hour of having placed it.

If you paid by credit card or debit card, and you have cancelled in accordance with above clause then we will reverse the authorisation or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures. 

Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be cancelled through our returns/refunds process as mentioned above.

Moori Contemporary Art has the right to cancel the order in the event of a defect such as placing the wrong price, if the quantity is out of stock, or the location has been changed to another city that requires different shipping costs, or it is suspected that it is a fraudulent order.

 Note that: All the paintings are not ready stocks and once and order is placed then due to the custom nature of commissioned artwork, there will be no refunds or cancellations once payment has been made.

GENERALS

The products will be delivered through the shipping companies we deal with.

If the delivery to the buyer was through a shipping company and the product was delivered broken or damaged the customer requests compensation from the shipping company directly to the extent of the damage.

If the shipping process for the products purchased is confirmed, the order cannot be canceled, but the buyer must wait for the product to be delivered, and then the buyer can review the return policies.

In the event of a return request through customer service, the buyer must deliver the returned product to the nearest branch of a shipping company to be agreed upon with the seller.